Dokport advances online doctor appointment services with LUMI AI Factory expertise
Dokport is a Finnish startup reshaping access to healthcare with its online doctor appointment service, launched in 2025 and already used by more than 50,000 customers. The platform enables patients to handle routine health concerns remotely – covering roughly 80% of typical doctor visits – making healthcare faster, more accessible, and more efficient.
Dokport can be seen as a “Wolt for doctors”: physicians typically offer part-time consultations through the platform using their own premises and laptops. Currently, about 30 doctors work with Dokport, and the number is growing. The company operates fully without physical facilities, receptionists, nurses, or other overhead costs.
In Finland alone, up to 80,000 remote healthcare contacts are made every day. Dokport aims to capture a 1–2% share of this by the end of the year. The service is developed to scale as demand increases.
– The volume of our services is increasing all the time. As we grow, we want to keep overhead costs low. This is one of the areas where we wanted to seize the opportunities of AI, so we began developing our service in collaboration with the LUMI AI Factory, says Anna Sipilä, a physician and one of the founders of the company.
Doctors focus on work that requires medical expertise
– Our service has been designed from the outset to be as user-friendly as possible for both customers and doctors. Customers can save time and money by attending appointments online, without needing to travel anywhere. In addition, our platform ensures that doctors can focus on work that truly requires their expertise, says Juha Sipilä, co-founder of the company, who has an engineering background.
The couple combined their expertise and founded Dokport to benefit not only patients but also doctors.
The customer journey begins with an online symptom assessment. After that, the patient chats with a doctor who can make assessments, decisions and necessary actions through a streamlined workflow where unnecessary clicks – and time – are minimised.
After the initial discussions, LUMI AI Factory experts at CSC prepared a short demonstration in which several different large language models (LLM) were tested against the use cases defined together with the customer. The demos used anonymised customer‑provided data and compared how different LLMs handle various tasks based on the customer chat interactions. During the demonstrations, several potential challenges were identified, including technical issues, model selection considerations, regulatory aspects, and performance‑related differences between the models. These findings were reviewed and discussed with the customer to support the next steps in the project.
Developing an AI assistant for doctors
Dokport is not using high-performance computing, unlike many other LUMI AI Factory customer projects. Instead, they are primarily utilising LUMI AI Factory’s expert consultation services while co-developing new solutions.
– As the volumes grow, we are exploring with LUMI AI Factory experts how AI can automate tasks such as administrative work or onboarding new doctors to the platform. We are also developing an AI assistant for the doctors. The assistant could, for example, check whether the doctor remembered to write a prescription or whether a sick note covers the correct days – essentially helping to reduce human errors. Many aspects of the workflow can already be supported by AI, and the expertise of the LUMI AI Factory has been extremely valuable for us, says Juha Sipilä.
Free appointments that also save public funds
Currently, Dokport’s main market is in Finland. Appointments are free for customers entitled to Kela (Finland’s Social Insurance Institution) reimbursement, as the company applies the 8€ reimbursement directly from Kela on behalf of the patient. Dokport takes part of the reimbursement, and the physician receives the main share.
Customers not covered by Finnish health insurance can still access a paid remote consultation.
– For example, many tourists visiting Finnish Lapland use the service – they can get the help they need online without travelling long distances to see a doctor. We are also seeing increasing numbers of patients from abroad, so word about our service is spreading and we see significant growth potential, says Anna Sipilä.
Healthcare in LUMI AI Factory’s focus
Remote consultations also help save public funds, as online consultations are cheaper than in-person visits. In Finland, digital healthcare consultations save millions of euros annually.
Healthcare is also one of the LUMI AI Factory’s focus areas.
– Healthcare is one of the LUMI AI Factory’s priority areas, where we see AI delivering clear and immediate benefits – especially for SMEs and startups exploring new digital service models. This case clearly highlights the potential of AI and how it can be used to support service provision through digital clinics. Through the LUMI AI Factory, our role is to help companies identify where AI can genuinely support their operations and to guide them in developing solutions that are reliable, scalable, and safe to use. Dokport is an excellent example of such a company, says Henrik Honkanen, Business Domain Manager at the LUMI AI Factory at CSC.
Author: Anni Jakobsson, CSC
Image on top: Lari Järnefelt